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FAQ

Frequently Asked Questions

IS ONLINE PAYMENT SECURE?

Yes.

Payment security is one of www.andaabstract.com major priority. Transactions effected on www.andaabstract.com are rendered secure by the PayPal payment system (www.paypal.com). All information exchanged to process the payment is encrypted using the SSL protocol. These data cannot be detected, intercepted or used by third parties, and are not kept on our computer systems either.

All purchases made through www.andaabstract.com respect the 3-D Secure protocol. 3-D Secure is a protocol created by international payment company such as Visa (Verified By Visa) and Mastercard (Mastercard Secure Code) aiming to improve the security of Internet payments. 3-D Secure adds an authentication step for online payments in addition to the account data entered by the customer. This personal data is compulsory for the bank to identify its customer and validate the payment.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment methods:

PayPal, Stripe and

Cash On Delivery

There’s also the option to checkout with PayPal Express. It’s a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.

NB : Checks are not accepted.

HOW LONG DOES DELIVERY TAKE?

The time your order takes to be delivered varies depending on your delivery address and the delivery method you choose. Usually it takes 3-14 business working days.

Shipping is free to all European countries. For the rest of the world shipping fee will apply.

For Express Delivery additional fee will apply. Cost of delivery varies depending on your location and the delivery provider you choose.

HOW DO I RETURN MY PRODUCT(S)?

There are different return methods depending on your delivery address .You can return your order free of charge within 30 days of receiving your order.

HOW DO I USE MY COUPON?

With a coupon, you’re able to get an additional 10% discount when you purchase products through our online store. Here’s how to claim your discount: Pick a product from our online store.

Go to your shopping bag by clicking the ‘Proceed To Checkout’ button.

Click ‘Have a coupon? Click here to enter your code’. A coupon field will appear. Type your Coupon code into the field and hit ‘Apply’.

Keep in mind the Coupon is only valid for a limited time.

Cannot be applied after you’ve placed an order.

DO I NEED TO CREATE AN ACCOUNT TO BUY FROM YOUR ONLINE SHOP?

No, you don’t need to have an account to place an order. Having an account can save you time during checkout as it saves your address details, but it’s not necessary if you want to place an order.

WILL I BE CHARGED VAT OR TAX AND CUSTOMS DUTIES?

Toggle ContEU VAT Tax at 20% is automatically charged on all orders that are shipped to the UK and the European Community. Orders shipped to addresses outside of the European Community are subject to VAT exemption in accordance with the UK Customs and Excise rulings.ent

MY VOUCHER/DISCOUNT CODE DOES NOT WORK?

If your voucher code is not working, please contact us: support@andaabstract.com

CAN I ORDER PRINTS FROM YOUR WEBSITE?

We are currently working on option to buy directly prints through the website. In the meantime, you can visit: https://www.digitalartjump.com and buy print of any painting of your choice.